1. TERMINOLOGY

1.1. “User” – individuals using pharmacom.bg

1.2. “General Terms and Conditions” – the rules that the User accepts when using the website.

1.3. The website and the information offered therein function under the conditions described below.

Using pharmacom.bg implies unconditional acceptance and compliance with all listed conditions and rules.

If the User does not agree with some of the rules for using pharmacom.bg, they have the right to refrain from using the online store.

Otherwise – unconditional agreement with all conditions is automatically assumed (the User tacitly accepts the conditions described on this page).


2. GENERAL TERMS

2.1 The terms and rules on this page apply to the use of the services of the online platform and online store pharmacom.bg

2.2. The pharmacom.bg platform is owned by PHARMACOM GROUP EOOD and the content of all pages is protected by the “Copyright and Related Rights Act” (CRRA).

2.2. All materials (including but not limited to photos and articles) are protected and their use may only occur with the express written consent of pharmacom.bg from the official email of the platform – office@pharmacom.bg.

2.3. The use of the platform’s name is only possible with the express written consent of pharmacom.bg from the official email of the platform – office@pharmacom.bg.

2.4. pharmacom.bg has the right to change or supplement the services on the page at any time without notifying visitors.

2.5. pharmacom.bg is not responsible for the content of pages containing links to the platform, except from the official profiles of the platform on social networks Facebook & Instagram.

2.6. pharmacom.bg reserves the right to interrupt the functionality of the page and the services offered.

2.7. pharmacom.bg has the right to redirect the User to other pages and platforms on the Internet that are managed by pharmacom.bg. In this case, the same rules and conditions apply to the User.

2.8. pharmacom.bg reserves the right to redirect the User to other pages on the Internet that are owned and managed by third parties. pharmacom.bg has no control over the content of these pages, therefore it bears no responsibility regarding the accuracy, timeliness and functionality of the information in them.

2.9. pharmacom.bg reserves the right to make changes to the general terms and conditions at any time, without notifying its users in any way, being obliged to always have a link to the most current “General Terms and Conditions” for using the platform at the bottom of the pharmacom.bg homepage. In the event that the User continues to use the platform after a change made by us, this certifies that the User agrees with the changes.

2.10. These general terms and conditions, as well as the relations between pharmacom.bg and the User, are governed by the current legislation of the Republic of Bulgaria.

3. RESPONSIBILITY

3.1. The pharmacom.bg team is not responsible for the scientific accuracy of the information provided on the platform, as it is based on third parties who have experience in the field of technology.

3.2. The information located on pharmacom.bg should in no way be interpreted as consultation. Any actions of the User should be taken after due consultation with a specialist in the relevant field.

3.3. pharmacom.bg provides information that can be interpreted generally and abstractly. Its application in practice depends on many facts that cannot be described on the platform. This is the reason why pharmacom.bg bears no responsibility in the event that the User applies the information in a complex situation and as a result of which the User suffers damages of any kind.

3.4. If the User considers information to be incorrect or unreliable, the User can contact pharmacom.bg from the Contact form on the platform and notify us.

3.5. pharmacom.bg is not responsible for whether the User will achieve the desired result through the use of the platform, because this circumstance depends on many other factors beyond the control of the platform.

4. COOKIES

4.1. Cookies” are small files that are temporarily stored on your hard drive and allow our site to recognize your computer the next time you visit the pharmacom.bg Platform uses “cookies” only for statistical data (to collect information about site usage).

4.2. The user can manage and/or delete cookies whenever they want. For more information, see aboutcookies.org.


5. SECURITY

5.1. pharmacom.bg attaches great importance to ensuring the security of the User’s personal data. They are conscientiously protected from loss, distortion or falsification, manipulation, unauthorized access and unauthorized disclosure.

5.2. pharmacom.bg uses modern and established security technologies with regard to the User’s personal data. pharmacom.bg does not guarantee the constant functioning of the technical protection of the Platform, because it depends on third parties.

5.3. The User manages the information they provide to the platform about themselves. If the User chooses not to share information with pharmacom.bg, they may not have access to some functions of the Platform.


6. CHARACTERISTICS OF pharmacom.bg

Supplier Details:

Information according to the Electronic Commerce Act and the Consumer Protection Act:

Supplier Name: PHARMACOM GROUP EOOD

Registered office and management address: BULGARIA, Sofia (1700), Lozenets region, 18 Trifon Kunev Str..

Address for carrying out the activity: BULGARIA, Sofia (1700), Lozenets region, 18 Trifon Kunev Str.

Contact details: Sofia, email: office@pharmacom.bg

Entry in public registers: UIC 207592769

6.1 pharmacom.bg is an online store, referred to as the Supplier for short, accessible at the Internet address pharmacom.bg, through which Users have the opportunity to conclude contracts for the sale and delivery of goods offered by pharmacom.bg, including the following:

  • To register and create a profile for browsing pharmacom.bg and using the additional services for providing information;
  • To conclude contracts for the sale and delivery of goods offered by pharmacom.bg;
  • To make any payments in connection with the contracts concluded with pharmacom.bg, according to the payment methods supported by pharmacom.bg.
  • To receive information about new goods offered by pharmacom.bg;
  • To view the goods, their characteristics, prices and delivery conditions;
  • To be notified of the rights arising from the law through the interface of the pharmacom.bg page.

6.2. The Supplier delivers the goods and guarantees the rights of the Users, provided for in the law, within the framework of good faith, the criteria and conditions adopted in practice, consumer or commercial law.

6.3. Users conclude a contract for the sale of goods offered by pharmacom.bg through the Supplier’s interface, accessible on its page on the Internet at pharmacom.bg or other means of distance communication.

6.4. The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the contract of sale may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

6.5. The Supplier delivers and hands over the goods to the User within the term specified when concluding the contract. If the term is not expressly agreed between the parties when concluding the contract, the Supplier delivers and hands over the goods within a reasonable time, but no later than 2 months.

6.6. The User must inspect the goods at the time of delivery and handover by the courier company and, if they do not meet the requirements, notify the Supplier immediately. If the User does not make their claims for a complaint, the delivery is considered accepted and approved.

6.7. When registering, the User is obliged to provide true and up-to-date data. The User promptly updates the data specified in their registration in case of change.

7. SPECIAL OBLIGATIONS OF THE SUPPLIER

7.1. The rules of this section of these general terms and conditions apply to Users for whom, according to the data indicated for concluding the contract of sale or upon registration in pharmacom.bg, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.

The main characteristics of the goods offered by the Supplier are determined in the profile of each product on the pharmacom.bg:

PRODUCTION AND TRADE OF FOOD SUPPLEMENTS AND OTHER HEALTH PRODUCTS, AS WELL AS ANY OTHER ACTIVITY NOT PROHIBITED BY LAW.

The price of the goods, including all taxes, is determined by the Supplier in the profile of each product on the pharmacom.bg

The value of postal and transport costs, not included in the price of the goods, is determined by the Supplier and is provided as information to the Users at one of the following moments before the conclusion of the contract:

  • In the profile of each of the goods on the Supplier’s website at pharmacom.bg;
  • When selecting the goods for concluding the contract of sale;
  • The method of payment, delivery and performance of the contract is determined in these general terms and conditions, as well as the information provided to the User on the Supplier’s website.

The information provided to Users under this article is current at the time of its visualization on the Supplier’s website at pharmacom.bg before the conclusion of the contract of sale.

The Supplier must indicate the delivery conditions for the individual goods on the pharmacom.bg website;

The Supplier indicates before the conclusion of the contract the total value of the order for all goods contained therein.

7.2. The User agrees that the Supplier has the right to accept advance payment for the contracts of sale of goods and their delivery concluded with the user.

The User independently chooses whether to pay the Supplier the price of delivery of the goods before or at the time of their delivery.

7.3. The User has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within 7 working days, starting from the date of receipt of the goods. In the event that the payment is made by bank card, the refund of amounts is made by ordering a reverse transaction on the card with which the payment was made within 30 days.

The right of refusal does not apply in the following cases:

  • for the supply of goods and the provision of services, the price of which depends on fluctuations in the financial markets which the Supplier is unable to control;
  • for the supply of goods made according to the requirements of the user or on their individual order;
  • for the supply of goods which, due to their nature, cannot be returned or are subject to rapid deterioration, or there is a risk of deterioration of their qualitative characteristics, including for perfumery and cosmetic products;
  • for a product with damaged integrity/unpacked by the User;

When the Supplier has not fulfilled its obligations to provide information, defined in Art. 54 of the Consumer Protection Act, the consumer has the right to withdraw from the concluded contract within three months, starting from the date of receipt of the goods. When the information under this paragraph is provided to the consumer within the withdrawal period, the same begins to run from the date of its provision.

In the event that the consumer exercises their right of refusal under point 3, the Supplier is obliged to refund them in full the amounts paid by the consumer no later than 30 calendar days, starting from the date on which the consumer exercised their right of refusal from the concluded contract.

The costs of returning the goods are deducted from the amount that the consumer has paid under the contract, unless the consumer has returned the goods at their own expense and has notified the Supplier thereof.

The User is obliged to store the goods received from the Supplier, their quality and safety during the term under point 3.

7.4. The term of delivery of the goods and the starting point from which it runs is determined for each product separately when concluding the contract with the consumer through the Supplier’s website at pharmacom.bg, unless the goods are ordered in one delivery.

In the event that the consumer and the Supplier have not determined a delivery term, the delivery term of the goods is 30 working days, starting from the date following the sending of the consumer’s order to the Supplier through the Supplier’s pharmacom.bg website.

If the Supplier cannot fulfill the contract because it does not have the ordered goods, it is obliged to notify the consumer thereof and to refund the amounts paid by them within 30 working days from the date on which the Supplier should have fulfilled its obligation under the contract.

7.5. The Supplier hands over the goods to the consumer after verifying the fulfillment of the requirements and the existence of the circumstances under Art. 61 of the Consumer Protection Act.

Unless otherwise agreed, the User and the Supplier shall certify the circumstances under point 4 in writing at the time of delivery by means of a handwritten signature.

The User and the Supplier agree that the requirements under point 4 and Article 61 of the Consumer Protection Act will be complied with if the certification is made by a person who, according to the circumstances, can be inferred to transmit the information to the user – party to the contract.

7.6 pharmacom.bg accepts cash on delivery payments. For more information, visit the orders and delivery page.

8. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS AND THEIR TERMINATION

8.1. These general terms and conditions may be amended by PHARMACOM GROUP EOOD, of which the latter will notify in an appropriate manner all Users of the pharmacom.bg platform who have registered.

PHARMACOM GROUP EOOD and the User agree that any addition and amendment to these general terms and conditions will apply to the User after his explicit notification by PHARMACOM GROUP EOOD and if the User does not declare within the provided 14-day period that he rejects them.

The User agrees that all statements of PHARMACOM GROUP EOOD, in connection with the amendment of these general terms and conditions will be sent to the e-mail address specified by the User during registration.

The User agrees that e-mails sent in accordance with this article do not need to be signed with an electronic signature in order to have effect on him.

8.2. PHARMACOM GROUP EOOD publishes these general terms and conditions at pharmacom.bg, together with all additions and amendments thereto.

8.3. These general terms and conditions and the User’s contract with PHARMACOM GROUP EOOD shall be terminated in the following cases:

  • upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
  • by mutual agreement of the parties in writing;
  • unilaterally, with notice from either party in case of non-performance of the obligations of the other party;
  • in case of objective impossibility of either party to the contract to fulfill its obligations;
  • in case of seizure or sealing of the equipment by state authorities;

PHARMACOM GROUP EOOD has the right, without prior notice and without owing compensation, to unilaterally terminate the contract if it finds that the User uses pharmacom.bg in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted social, moral and ethical norms, as well as in violation of generally accepted rules in e-commerce.

8.4. The User undertakes to release PHARMACOM GROUP EOOD from liability in case of lawsuits and other claims of third parties (whether justified or not) arising from or in connection with:

  • failure to fulfill any of the obligations under this contract;
  • violation of copyright, broadcasting rights or other rights to intellectual or industrial property;
  • unlawful transfer to other persons of the rights granted to the User for the term and under the conditions of the contract;

PHARMACOM GROUP EOOD is not liable in cases of force majeure, unforeseen events, problems with Internet access, technical or other objective reasons.

PHARMACOM GROUP EOOD is not responsible for a breach in the security measures of the technical equipment of the site pharmacom.bg, for possible subsequent loss of information, access to information, etc.

PHARMACOM GROUP EOOD is not liable to the User for unlawful change of the Main Contact Email Address.


9. ADDITIONAL CONDITIONS

9.1. Invalidity of any of the provisions of these general terms and conditions does not lead to the invalidity of all conditions.

9.2. pharmacom.bg reserves the right to contact the User for the purpose of consultation/survey/research. These can be carried out both online or by phone, as well as in physical form of any kind.

9.3. These conditions come into force for all Users of pharmacom.bg on December 8, 2024.